Returns & Exchanges

At Solaris Japan, we strive to ensure your fashion selections meet your highest expectations. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log into your account portal and select the order containing the items you wish to return to receive your unique Return Authorization number.

2

Prepare Your Package

Ensure all garments are unworn, unwashed, and include original tags; place them securely in the original shipping box along with your printed authorization form.

3

Ship Items Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Quality Inspection & Refund

Once our team inspects the returned items for quality compliance, your original payment method will be credited within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing